Most questions can be answered in our documentation tutorials or by performing a search. Please always make sure to search those areas first for your topic before creating a new ticket.
If you are reporting a problem, please remember to provide as much information that is relevant to the issue as possible.
Most questions can be answered in our documentation tutorials or by performing a search. Please always make sure to search those areas first for your topic before creating a new ticket.
Don’t skip this section. It can help you to find the answer to your question/issue in no time, without the need to create a new ticket.
Login to your Themeforest marketplace account (themeforest.net) and navigate to the ‘Downloads’ section, or if you have just purchased any SmartWpThemes items then check your email inbox for the Envato email purchase confirmation that does include the item purchase code.
If you are having a problem something like; when clicking the green “activate license” button, a new window opens and closes very quickly, then a green circle is seen rotating and that’s it.
This usually happens when some browser’s extensions/addons block our activation popup. As a solution, you can try to disable browser extensions or just try to use a different browser for this operation.
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature
If you are getting messages like above while auto-upgrading the plugin, then please follow the manual process for upgrading the plugins.
NOTE: DO NOT bump your thread or it will take 2x as long to get a reply, please be patient for us!
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