AI SmartBase Tickets Add-On – Private Ticketing System for WordPress

You can install this plugin independently, without requiring AI SmartBase.

The AI SmartBase Tickets Add-On is a simple yet powerful private ticketing system for WordPress. It helps businesses, agencies, and support teams manage customer queries in an organized way—without relying on third-party platforms.

Key Features

• Unique Ticket ID & Status (Open, Awaiting Reply, Closed)
• Categories & Priorities with color options
• Email Notifications for ticket creation, replies, and closure
• Restrict file uploads, set custom From Name/Email, add signatures
• User Dashboard: Track total, open, awaiting, and closed tickets
• Submit New Tickets with title, message, category, priority & attachments
• Users can reply or close tickets anytime.

How It Works

• User submits a ticket → Email confirmation sent.
• Admin replies → Status changes to Awaiting Customer Reply.
• User replies back → Status changes to Awaiting Agent Reply.
• Either side can close the ticket when resolved.

Why Choose It?

• Private & secure inside WordPress
• Easy for both admins and users
• Faster, structured communication
• Flexible notification & branding options

The AI SmartBase Tickets Add-On makes support management smooth and professional. Whether you run an agency, SaaS business, or eCommerce store, this tool ensures your support stays organized and hassle-free.